Such complaints shall only be formally valid if they are made directly to the vendor. Therefore, once the Customer has taken delivery of the goods from the carrier/forwarding agent, the Vendor shall not accept any claim concerning the number or condition of the packs.Īny complaints due to defects on any other grounds must be received within 8 days after receipt of the goods and must be made by registered letter with return receipt. The customer is obliged to check the number of packages and their condition before accepting delivery and to state the appropriate formal reservations to the carrier and forwarding agent. If the product is faulty, we’ll offer you a resolution in accordance with your legal rights.As soon as your item is ready for dispatch the delivery channel chosen will be contacted and will begin the delivery process. We'll ask you to provide information on the product and the problem, and may suggest an engineer’s visit to help identify the fault. If you think your product may be faulty, we’ll do our best to resolve the problem as quickly as possible. If you order an additional service and expressly choose for that service to be carried out within 14 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for such additional services. If you've ordered any additional services for a product, these will automatically be cancelled when the order for that product is cancelled (unless the service has already been performed). Our 14 day cancellation policy also applies to any additional services you may have ordered (such as disconnection, recycling etc). To request your order to be cancel, simply email us at confirming your wish to cancel and we will refund your within 14 days. Your refund will be made within 14 days of collection. Please note, this could be up to 50% of the price of the item. We're happy for you to unpack the item and inspect it properly, however, if you've used or installed it, we will only make a partial refund to cover the loss in value of the product. Your refund will be made within 14 days of collection, including the costs of delivery. See our Ts & Cs for information on how to cancel. At the If you're not 100% happy with your order, just let us know within 14 days of delivery and you can return it for free with a full refund. Your order will be shipped with 7 - 14 days from receipt of your item/s into our warehouse. Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday. We aim to delivery your products as soon as possible. However it is not always possible due to using different couriers to courier your item's and depending on delivery timescales of your items. If you order one or more item's from Lusso Living, where possible we will keep them as a single delivery for you. Your order will be sent via our courier partners. This will also be on your order confirmation once purchased. Delivery to most of UK Mainland is free subject to minimum spend conditionsĪll of our estimated delivery timescales are found within the product page of the item you wish to purchase.
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